Version: 2.x (upcoming)

Troubleshooting

Which kind of problem?

Troubleshooting for users: signing in, saving and finalizing, finding a plan, invitations, edit locks, downloads, uploads, notifications, and publishing errors.
Troubleshooting for administrators: blueprints, templates, or statuses that users are not offered, reference searches and prefilling that return nothing, texts, webhooks, plugins, notifications, inviting users, search after an upgrade, and DOCX or PDF exports.
Troubleshooting a deployment: services that do not start, 401 errors after signing in, database migrations, Elasticsearch, RabbitMQ, Keycloak, memory limits, and plugin connectivity.

If the guides do not solve it, report the problem to your administrator, or to the OpenCDMP team on GitHub Issues. Include:

The version. The OpenCDMP version (in the example Docker deployment, MAIN_APP_TAG of the .env file), and the versions of any plugin involved.
The steps. What you did, what you expected, and what happened instead, with the exact error message or a screenshot. Say whether it happens for everyone or only for you, and since when.
The browser's view. Open the developer tools (F12), reproduce the problem, and copy the red errors of the Console tab and the failing requests of the Network tab, with their status code (for example 401, 403, or 500). Name the browser and its version.
The server log (administrators). The lines of the API service log around the time of the problem, for example from docker compose logs opencdmp.backend --since 10m, and the log of any plugin involved.

Remove passwords, tokens, client secrets, and personal data from everything you send. Never send your password.

For general questions, write to opencdmp@cite.gr.