Email Notifications
Email notifications are sent to users' registered email addresses to keep them informed of activity outside the platform.
What triggers an email notification
The following events can generate email notifications:
| Event | Description |
|---|---|
| Plan invitation (new user) | You were invited to collaborate on a plan and do not yet have an account |
| Plan invitation (existing user) | You were invited to collaborate on a plan |
| Plan modified | A plan you are involved in was updated |
| Plan status changed | A plan you are involved in changed status |
| Plan finalized | A plan you are involved in was finalized |
| Plan deposited | A plan you are involved in was deposited to a repository and received a DOI |
| Plan evaluation completed | An evaluation was run on a plan you are involved in |
| Plan role added | You were assigned a role on a plan |
| Plan role changed | Your role on a plan was changed |
| Plan role removed | A role you held on a plan was removed |
| Plan access removed | Your access to a plan was removed |
| Annotation created | A comment was added to a plan or asset you are involved in |
| Annotation status changed | A comment's status was updated |
| Mentioned in annotation | You were @-mentioned in a comment |
| Asset created | An asset was added to a plan you are involved in |
| Asset modified | An asset you are involved in was updated |
| Asset status changed | An asset you are involved in changed status |
| Asset finalized | An asset you are involved in was finalized |
| Asset evaluation completed | An evaluation was run on an asset of a plan you are a member of |
| Asset template invitation | You were added to the users of an asset template |
| Organisation invitation (new user) | You were invited to join an organisation and do not yet have an account |
| Organisation invitation (existing user) | You were invited to join an organisation |
| Plan suggestion | An external system suggested a new plan, or changes to a plan |
| Contact support | A user sent a message with the support form; it goes to the installation's support address |
| Account merge confirmation | A request to link two accounts requires your email confirmation |
| Credential removal confirmation | A request to unlink an email requires your email confirmation |
Which of these events generate email notifications depends on the notification templates configured by your administrator. Users choose which channel comes first in their profile.
Configuration
The mail server used to send notifications is configured during the Notification Service setup. Administrators configure the SMTP server, sender address, and per-notification templates.
User preferences
Each organisation decides which channels every notification may use, and which one is tried first (see Notifications in the organisation settings).
Users then choose, in the Notifications tab of their profile, which channel comes first, per group of notifications or per notification. The choice changes only the order of the channels; it does not turn any channel off.